RETURNS
Returns Policy
Return window
Returns are accepted only within 3–5 working days of delivery. After 5 working days, no returns can be accepted.
Faulty cards
If your card arrives faulty, damaged or doesn't tap as it should, tell us within 3–5 working days of delivery and we'll replace it at no cost.
Change of mind
Each card is personalised to your link or design, so change-of-mind returns can't be accepted once programming has started.
Reprogramming
Need your card to point somewhere new after delivery? Get in touch — we can reprogramme it for you.